Do you ever try calling a company and get stuck in their voice mail system? They ask you questions about your call so they can direct you to the right person. Some questions are yes or no and some you have to say one of the words they want to hear (and sometimes none of them relate to your reason for calling). After 10 minutes of these drilling questions, you get frustrated and hang up, or worse, the system hangs up on you and you have to call back and start all over again. This could go on for hours (or days). Sometimes you have to try to send an email to the company explaining that you have a problem and can't get through their phone system. The best part is when they finally answer, or while you are on hold, you hear, "We are always here to help you." If you're there to help me, why can't I reach you by phone? Instead of the crazy voice mail system, why not have a human answer the phone?
I wonder if anyone has done a study to figure out how much time we spend stuck in voice mail systems or waiting on the phone for help with something. I'm sure it's several years of our life that we spend waiting or wandering through various voice mail systems. I wouldn't be surprised to learn that they cause gray hair.
We had a problem with our internet not too long ago. The company told me to go online to get some help. I said, it might be difficult to do, since I don't have internet access.
Companies should add a feature that directs you to an operator or help desk. If your problem is not on their voice mail system, you can reach a human and they can put you in touch with the right person/department. Possibly saving you a few hours of your life, so you will have more time to go somewhere and wait in line.
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